Privacy Policy

1. Introduction

veloriaai ("we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury car rental services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Driver's license information and International Driving Permit details
• Credit card information for payment processing and security deposits
• Travel itinerary and accommodation details when provided for coordination
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy for details)

2.3 Vehicle Usage Data

During your rental period, we may collect:

• GPS location data for roadside assistance and theft recovery purposes
• Mileage and fuel consumption information
• Vehicle diagnostics and maintenance alerts

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Processing your vehicle rental reservations and payments
• Coordinating vehicle delivery and pickup
• Providing roadside assistance and customer support
• Communicating about your rental, including confirmations and updates

3.2 Business Operations

• Verifying driver credentials and eligibility
• Processing insurance claims and handling disputes
• Maintaining accurate records for tax and accounting purposes
• Complying with legal obligations and government requests

3.3 Service Improvement

• Analyzing usage patterns to improve our fleet and services
• Conducting customer satisfaction surveys
• Training staff and developing better customer service protocols
• Personalizing your experience based on preferences and history

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our rental agreement with you
• Consent: When you have given explicit permission for marketing communications or optional services
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Compliance: To meet regulatory requirements, tax obligations, and law enforcement requests

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We share information with trusted partners who assist in our operations:

• Payment processors for secure transaction handling
• Insurance companies for coverage verification and claims
• GPS and telematics providers for vehicle tracking and assistance
• Cloud storage providers for data backup and management
• Analytics services to understand website usage

5.2 Legal Requirements

We may disclose your information when required by law or to protect our legal rights, including responses to court orders, subpoenas, or government investigations.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

6. Data Retention

We retain your personal information for the following periods:

• Active Rentals: Throughout the rental period and 90 days after vehicle return
• Transaction Records: Seven years for tax and accounting purposes
• Marketing Consent: Until you withdraw consent or three years of inactivity
• Dispute Resolution: Duration of dispute plus applicable statute of limitations

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit using SSL/TLS protocols
• Encrypted storage of sensitive information including payment details
• Regular security assessments and penetration testing
• Staff training on data protection and privacy practices
• Access controls limiting data access to authorized personnel only
• Regular backups with secure offsite storage

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot provide absolute assurance of security.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and, where technically feasible, receive it in a structured, commonly used format.

8.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal data, subject to legal retention requirements.

8.3 Objection and Restriction

You can object to processing of your information for direct marketing purposes or request restriction of processing in certain circumstances.

8.4 Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Our operations are based in Taiwan. If you access our services from outside Taiwan, your information may be transferred to, stored, and processed in Taiwan or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

12. Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, or other information we think you may find interesting. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Updating your preferences in your account settings

13. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: